Our Privacy Policy

Culab Ingredients (“Culab”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019) (“PDPA”) of Thailand. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you use our website, products, services, platforms, and related tools.

This Privacy Policy applies to all users of our website and services, including customers, visitors, business partners, and individuals who contact us.

1. Data Controller

Culab Ingredients is the data controller responsible for the collection, use, and disclosure of your personal data under this Privacy Policy.

Website: https://culabingredients.com
Email: info.culabingredients@gmail.com

2. Personal Data We Collect

We may collect the following categories of personal data:

2.1 Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Company or business name
  • Payment information
  • Messages, inquiries, or feedback submitted through forms or chat

2.2 Account & Platform Information

If you create an account or use our digital tools/platforms:

  • Username and login credentials
  • Saved recipes and formulation data
  • Ingredient pricing and costing information
  • Recipe scaling and calculator data
  • Uploaded files or content

2.3 Technical & Usage Information

We may automatically collect:

  • IP address
  • Browser type and device information
  • Operating system
  • Cookies and session data
  • Website usage behavior and analytics data
  • Log data and access timestamps

2.4 Payment Information

Payments may be processed through third-party payment providers. We do not store complete credit card or banking information on our servers.

3. Purposes for Collecting Data 

We collect and process personal data for the following purposes:

  • Providing products and services
  • Processing orders and payments
  • Delivering customer support
  • Improving website functionality and user experience
  • Analytics and service optimization
  • Marketing communications and promotions
  • Compliance with legal obligations

4. Cookies 

Our website may use cookies and similar technologies to:

  • Maintain website functionality
  • Remember user preferences
  • Analyze website traffic and performance
  • Improve user experience
  • Support marketing and advertising activities

5. Disclosure of Personal Data

We may disclose your personal data to:

  • Payment service providers
  • Shipping and logistics providers
  • Cloud hosting and infrastructure providers
  • Analytics and marketing platforms
  • Customer support providers
  • Professional advisors and auditors
  • Government authorities where required by law

6. Data Retention 

We retain personal data only for as long as necessary for:

  • The purposes stated in this Privacy Policy
  • Compliance with legal obligations
  • Tax and accounting requirements
  • Resolving disputes
  • Enforcing agreements

7. Third-party Services

Our services may integrate with third-party platforms and tools, including:

  • Payment gateways
  • Google Analytics
  • Email marketing services
  • Cloud storage providers
  • AI and automation tools
  • E-commerce and website infrastructure providers

8. International Data Transfers

Some of our service providers or systems may be located outside Thailand. In such cases, your personal data may be transferred internationally.

We will ensure appropriate safeguards are implemented in accordance with the PDPA, including contractual protections and security measures.

9. Your Rights Under the PDPA

Under Thailand’s PDPA, you may have the following rights:

  • Right to access your personal data
  • Right to obtain a copy of your personal data
  • Right to data portability
  • Right to correct inaccurate data
  • Right to erase or anonymize data
  • Right to restrict processing
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with the Personal Data Protection Committee (PDPC)

To exercise your rights, please contact us at:

Email: info.culabingredients@gmail.com

We may require identity verification before processing your request.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in laws or regulations
  • Changes in our services or operations
  • Improvements to privacy practices

Updated versions will be published on our website with the revised effective date.

11. International Data Transfers

Some of our service providers or systems may be located outside Thailand. In such cases, your personal data may be transferred internationally.

We will ensure appropriate safeguards are implemented in accordance with the PDPA, including contractual protections and security measures.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

Culab Ingredients: https://culabingredients.com
Email: info.culabingredients@gmail.com