Our Refunds and Returns Policy

Last updated: 12 May 2026

At Culab Ingredients, we aim to ensure that our customers receive products in good condition and are satisfied with their purchase. This Refunds and Returns Policy explains the conditions under which returns, exchanges, and refunds may be accepted for products purchased through culabingredients.com.

1. Eligibility for Returns or Refunds

You may request a return, exchange, or refund if:

  • The product received is damaged during delivery
  • The wrong product was delivered
  • The product is defective or contaminated upon arrival
  • The product is significantly different from the order placed

To be eligible:

  • The request must be made within 7 days after receiving the order
  • The product must remain unused and in its original packaging
  • Proof of purchase and supporting photos/videos may be required

2. Non-Returnable Items

For food safety and hygiene reasons, we generally cannot accept returns for:

  • Opened products
  • Used products
  • Products damaged due to improper storage or handling by the customer
  • Clearance, promotional, or discounted items unless defective
  • Perishable products where applicable

We reserve the right to reject returns that do not meet the conditions stated in this policy.

3. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery and provide:

  • Order number
  • Description of the issue
  • Clear photos of the product and packaging

Once reviewed, we may offer:

  • A replacement product
  • Store credit
  • A partial or full refund, depending on the situation

4. Refund Process

Approved refunds will be processed using the original payment method whenever possible.

Please note:

  • Processing times may vary depending on banks or payment providers
  • Shipping fees are generally non-refundable unless the issue was caused by our error
  • Refund timing may vary depending on your payment provider

5. Return Shipping

If the return is due to:

  • Wrong item shipped
  • Defective product
  • Damage caused during shipping

Culab Ingredients may cover the return shipping cost where appropriate.

For all other cases, the customer may be responsible for return shipping expenses.

6. Order Cancellation

Orders may only be cancelled before shipment confirmation. Once an order has been shipped, cancellation may no longer be possible.

7. Limitation

Culab Ingredients reserves the right to:

  • Refuse unreasonable return or refund requests
  • Request additional evidence before approving claims
  • Determine the appropriate resolution on a case-by-case basis

8. Contact Information

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

Culab Ingredients: https://culabingredients.com
Email: info.culabingredients@gmail.com